Privacy policy

1. Introduction

At CAJAL, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. In compliance with the provisions of the General Data Protection Regulation (GDPR 2016/679), this section informs you how we collect, use, and protect your information when you visit our website www.cajalcajal.com.

2. Collection and Use of Information

The data provided by the user through the forms on this website will be incorporated into processes for which CAJAL is responsible, with its address for notifications at Carrer del Robi 10 bajos, 08012, Barcelona, Spain. You can contact us via email at info@cajalcajal.com.

3. Purpose of Data Collection

The purposes for which we will process your data may include the following: I) Managing your order through the website; II) Invoicing the purchased product; III) Internal administrative management of our company; IV) Advertising shipments.

Additionally, this website collects personal data through various forms. The data requested in each form is necessary for the purpose for which it is collected. The processing purposes are as follows:

NEWSLETTER SUBSCRIPTION FORM:
The purpose of data collection in this form is to subscribe the user to the company's newsletter, through which they will receive information about offers, promotions, products, and activities carried out by the company. Once subscribed, the user will receive an email to confirm the newsletter subscription.

USER ACCOUNT FORM:
The purpose of data collection in this form is to manage and process the user's purchase. The user can only make purchases if registered. By registering, the user will be able to make future purchases using their username and password, and can also view purchase history, etc. Additionally, through this form, the user can also subscribe to the company's newsletter, through which they will receive information about offers, promotions, products, activities carried out by the company, etc. Once subscribed, the user will receive an email to confirm the newsletter subscription.

EMAIL:
If the user contacts us via the email provided on this website, their data will be processed to respond to the queries raised and to send the requested information via the email through which the query was received.

4. Data Category

The data collected, including but not limited to, belong to the category of identifying data, such as: Name and surname, Phone number, Postal address, Company, Email, as well as the IP address from which the data collection form is accessed.

5. Duration

In cases of purchases made through the online store, the personal data you provide will be kept for as long as the contractual relationship is maintained. Once the contractual relationship ends, the data will be kept for as long as necessary to comply with legal obligations, in order to respond to any incidents related to the services provided. Once the responsibilities derived from these legal obligations are prescribed, your data will be deleted.

In the case of personal data necessary for sending commercial communications, as well as data obtained in other forms, we will keep your personal data from the moment you give your consent until you revoke it or request the limitation of processing. In such cases, we will keep your data blocked for the legally required periods.

Furthermore, no automated decisions will be made or profiles created with the user's entered data.

6. Processing

The legal basis for the processing of your data for purposes I), II), III) is the execution of a contract and compliance with the legal obligations of the company to fulfill its tax and fiscal obligations. As for the advertising shipments described in purpose VIII), it will be necessary to obtain the consent of potential customers for sending commercial information about products and services marketed by our company. However, for the case of advertising shipments by electronic means to customers who have been provided with a service or sold a good, article 21.2 of the Law on Information Society Services and Electronic Commerce authorizes us to send advertising without the need to obtain your consent.

The legitimacy for the processing of your data is the express consent given through a positive and affirmative act (filling out the corresponding form and checking the acceptance box of this policy) at the time of providing us with your personal data. The user must complete the required fields to send the completed forms; if the indicated fields are not completed, the user will not be able to submit them.

The processing of data sent via the email published on the website is legitimized by our company's legitimate interest in responding to the communications received.

To whom do we transfer your data?

Your personal data may be transferred to the transport companies we work with (UPS, NACEX, SEUR). This data transfer is necessary to manage the shipment of the product purchased through this website.

No further data transfers or international transfers of your data are foreseen, except for those authorized by tax, commercial, and telecommunications legislation, as well as in those cases where a judicial authority requests it.

7. Third Parties

The following service providers are used for the development of this website:

Hosting: The servers hosting our website are located in the EU. They use secure protocols, so data communication is encrypted.

8. User Rights

The user has the right to access their personal data, request the rectification of any inaccuracies, as well as the deletion of data when, among other reasons, it is no longer necessary for the purposes for which it was collected. In certain circumstances, you may also request the limitation of its processing, in which case it will only be kept for the exercise or defense of claims, as well as request the portability of your data. For reasons related to your particular situation, you may oppose the processing of your data, and CAJAL will stop processing them, except for compelling legitimate reasons, or the exercise or defense of possible claims.

The applicant may revoke the consents given at any time. The applicant may exercise their rights through the email info@cajalcajal.com by attaching a photocopy of their ID and indicating the right they are exercising. You may also file a complaint with the Spanish Data Protection Agency.

9. Security

As part of our commitment to ensuring the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of personal data and prevent its alteration, loss, treatment, or unauthorized access, taking into account the state of technology, the nature of the data stored, and the risks they are exposed to, according to Art. 32 of the GDPR EU 679/2016.

10. Social Networks

Through our social networks, you can share our content or leave your comments, photos, or videos, as long as they are of interest to the entire community.

Our social networks are constantly monitored in order to respond to your questions and comments as quickly as possible.

We want it to be a space that we all enjoy, so it is important that we all respect some rules of coexistence:

• You are responsible for the content you post; do not violate any rights, laws, or regulations.
• Take care with your wording and tone; avoid publishing any abusive, defamatory, or obscene information.
• Respect the right to privacy; do not make illegal, offensive, or discriminatory comments about third parties.
• Avoid fraudulent or misleading comments that may induce error.
• We do not allow spam or commercial or advertising messages; we do not want repetitive messages.
• We will not engage in conversations with profiles that we may consider fake.
• Please note that the content posted by followers on our pages does not necessarily reflect the views of our company.

If your comments do not comply with the 'House Rules', they may be deleted, hidden, or blocked. Anyone who posts unauthorized content will be blocked from the community.

We reserve the right to modify these rules at any time and without prior notice.