Return policy

Overview

At Cajal, we create unique handmade glass jewelry pieces one by one. Cases where exchanges or returns are accepted include:

  • The product has arrived defective.

  • I have chosen the wrong size and would like to exchange it.

  • It is not what I expected.

You have a period of 14 days to request a return once the order has been received
For a product to be considered eligible for return, it must be in the same condition as when purchased, without signs of use, and with all original packaging in perfect condition.
To initiate an exchange or return, please contact us at info@cajalcajal.com. We will assess your claim and, if justified, initiate the return process. This may include a request for you to return the item for inspection.
Returns of custom-made or personalized products are not accepted.
All our pieces are handmade, without the use of molds, so our products may contain imperfections, slight color, size, or shape variations that make each piece unique and unrepeatable. We do not offer refunds for these types of characteristics, as they are part of the design and manual finishing of our pieces. Please keep this in mind before making a purchase.

 

Costs of an Exchange or Return

The client can choose their own courier to handle the exchange or return, or they can select one of our couriers at the prices listed below. Please note that if the client chooses the first option, Cajal will not be responsible for the package until it is in our possession.

RETURNS

  • Returns of orders from Spain (Mainland) and Portugal have a cost of €4.9.
  • Returns of orders from the Balearic and Canary Islands have a cost of €11.

  • Returns of orders from the European Union have a cost of €11.

  • Returns of orders from Netherlands, Sweden, Netherlands, Greece, Finland, and Slovakia have a cost of €12.

  • Returns of orders from Bulgaria and Romania have a cost of €17.

  • Returns of orders from the United States, Cyprus and Switzerland have a cost of €25.

  • Returns from the rest of Europe have a cost of €20.

  • Returns of orders from the United Kingdom have a cost of €18.

  • Returns from Japan have a cost of €28

  • Returns of orders from other countries have a cost of €45.

 EXCHANGES

  • Exchanges of orders from Spain (Mainland) and Portugal have a cost of €10

  • Exchanges of orders from the Balearic and Canary Islands have a cost of €22.

  • Exchanges of orders from the European Union have a cost of €22.

  • Exchanges of orders from Netherlands, Sweden, Netherlands, Greece, Finland, and Slovakia have a cost of €24.

  • Exchanges of orders from Bulgaria and Romania have a cost of €34

  • Exchanges of orders from the United States, Cyprus and Switzerland have a cost of €50.

  • Exchanges from the rest of Europe have a cost of €40.

  • Exchanges of orders from the United Kingdom have a cost of €36.

  • Exchanges from Japan have a cost of €56

  • Exchanges of orders from other countries have a cost of €90.


Contact

If you have any questions, you can contact our Customer Service team by sending an email to info@cajalcajal.com.