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At Cajal, each piece is handcrafted with care, resulting in unique, one-of-a-kind jewelry made entirely by hand. We hope you love what you receive — but if something’s not quite right, we do accept returns and exchanges under the following conditions:
The item arrived damaged or defective.
You ordered the wrong size and would like to exchange it.
The piece didn’t meet your expectations.
You may request a return or exchange within 14 days of receiving your order.
To be eligible, the item must be returned in its original condition, unused, and in its complete original packaging. Please note that custom-made or personalized pieces are not eligible for return or exchange.
As each of our creations is entirely handmade — without molds — small variations in shape, color, or size are part of their charm and individuality. These features are not considered defects and are not grounds for return or refund.
To begin the return or exchange process, simply reach out to us at info@cajalcajal.com. Our team will guide you through the next steps.
If you'd like to exchange your piece due to a sizing issue or because it didn’t meet your expectations, you will be responsible for the shipping and any potential customs duties associated with the return or exchange.
You have two return options:
Use your own courier – You can arrange the return shipment yourself. Please note that Cajal is not responsible for lost or delayed packages until they are in our hands.
Use one of our couriers – We can coordinate the return or exchange shipping for you. The cost of this service will be charged before shipping, and any customs fees incurred will be deducted from the amount to be refunded.
| Region | Return Cost |
| Spain (Mainland) & Portugal |
€4.90 |
| Balearic & Canary Islands |
€11 |
| European Union |
€11 |
| Netherlands, Sweden, Greece, Finland, Slovakia |
€12 |
| Bulgaria & Romania |
€17 |
| United States, Cyprus, Switzerland |
€25 |
| Rest of Europe |
€20 |
| United Kingdom |
€18 |
| Japan |
€28 |
| Other countries | €45 |
| Region | Exchange cost |
|
Spain (Mainland) & Portugal |
€10 |
| Balearic & Canary Islands | €22 |
| European Union | €22 |
|
Netherlands, Sweden, Greece, Finland, Slovakia |
€24 |
|
Bulgaria & Romania |
€34 |
|
United States, Cyprus, Switzerland |
€50 |
|
Rest of Europe |
€40 |
|
United Kingdom |
€36 |
|
Japan |
€56 |
| Other countries | €90 |
We’re here to help. For any questions or to initiate a return or exchange, please contact our Customer Service team at info@cajalcajal.com.
