Terms & Conditions

GENERAL TERMS AND CONDITIONS OF CONTRACTING

CAJAL, in compliance with article 97 of RD 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users, informs that this document establishes the Conditions governing the use of this website. Please read these Conditions, our Cookie Policy, our Privacy Policy, and our Legal Notice. If you have any questions related to the Conditions or Data Protection Policies, you can contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

These General Terms and Conditions of Use and Contracting are drafted in the Spanish language.

Our Information

The sale of items/services through this website is carried out by CAJAL, with address at Carrer del Robi 10, bajos, 08012, Barcelona, Spain, and email info@cajalcajal.com.

Your Information

The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using this website, the user consents to the processing of such information and data and declares that all information or data provided is truthful and corresponds to reality.

Privacy/Protection of Personal Data

CAJAL complies with the guidelines of the General Data Protection Regulation (Regulation (EU) 2016/679) and other current regulations at all times, ensuring proper use and treatment of the user's personal data.

To this end, with each of the forms through which personal data are collected, in the services that the user may request from the company's website www.cajalcajal.com, the user will be informed of the existence and acceptance of the specific conditions for the processing of their data in each case, informing them of the responsibility of the file created, the address of the responsible party, the possibility of exercising their rights of access, rectification, deletion, portability, limitation or opposition, the purpose of the processing, and the communications of data to third parties where applicable.

Likewise, CAJAL, as the creator of the website, informs that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce and will request the user's consent for the processing of their email for commercial purposes at all times.

Minors

The contents of the Website are directed to persons of legal age. CAJAL does not intend to obtain data from minors. When CAJAL becomes aware that there are personal data of a minor in its file, it will proceed immediately to cancel such data.

 

User Obligations

The user must respect at all times the terms and conditions established by the website.

The user will use the website diligently and assume any responsibility that may arise from failing to comply with the terms and conditions of the website.

The user may not use the website to transmit, store, disclose, promote, or distribute data or content that carries viruses or any other computer code, files, or programs designed to interrupt, destroy, or harm the operation of any computer program or telecommunications equipment.

Services Offered

The website provides information to its users about the characteristics of the products marketed by CAJAL. Likewise, the Website provides other services such as online product sales, as well as secure server payment processing.

The recipients of the services of the Website are users interested in products marketed by CAJAL. The services offered by the Website are free, except for Advanced Services, access to which is subject to the subscription to a service or acquisition of a product, by the user to CAJAL.

Industrial and Intellectual Property

CAJAL, either on its own or as a licensee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.), owned by CAJAL or its licensors.

In accordance with the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its modality of making available, of all or part of the contents of this website, for commercial purposes, on any support and by any technical means, without the authorization of CAJAL, are expressly prohibited. All rights reserved.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by CAJAL. The USER may view the elements of the portal and even print, copy, and store them on the hard drive of their computer or on any other physical medium, solely and exclusively for their personal and private use. The USER must refrain from deleting, altering, circumventing, or manipulating any protection device or security system installed on CAJAL's pages.

How to Place an Order

To place an order, you must follow the online purchase procedure and click on "Pay Now". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Likewise, we will inform you by email that the product is being shipped (the "Shipping Confirmation").

Prices

The published prices are valid except for typographical errors or the end of the promotion. Published prices are expressed in Euros and include VAT.

In the event that another tax is applicable, it will be indicated to the customer.

If the order is placed and you are not satisfied with the product, CAJAL will refund the order amount deducting all expenses incurred for the return of the amount.

CAJAL reserves the right to modify products, promotions, commercial conditions, and prices at any time and without prior notice to the customer.

Payment Methods

Products will be paid for in advance by credit/debit card, PayPal, Google Pay, or Apple Pay.

Credit/debit card.

Payment accepts VISA, MasterCard, and is made at the time of purchase. This method is convenient and secure. It uses a secure server, where all transmission of personal data travels encrypted through the Secure Sockets Layer (SSL) protocol over the network, in addition, all banking data concerning your card is requested in Shopify Payments and at no time has access to the confidential data of your card.

PayPal

If you want, you can also pay for your purchase with the PayPal payment system. Through this method, you can also pay by credit card without registering with PayPal.

Google Pay

Google Pay is a Google platform through which users can make payments via their mobile phone, smartwatch, or any Android device with NFC.

Apple Pay

Apple Pay is Apple's mobile payment service available to users who use an iOS operating system.

Delivery Times and Methods

The estimated delivery time will be communicated to you via email. We undertake to send the products in the shortest possible time.

Warranty

Customers will benefit from the warranty given by the various manufacturers of each of the items. In the event that the article does not have this document, it will be sufficient to keep the purchase invoice, in accordance with RD 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users.

Defects due to incorrect use or handling of the product, or wear and tear caused by normal use thereof, are not included in this warranty.

Returns and Product Exchanges

With our after-sales service, we try to offer quick and efficient attention to our customers in order to solve any problems with our items or shipments.

If you notice any damage at the time of delivery, please contact us immediately via our email info@cajalcajal.com. After two (2) business days from receipt of the product, no claims related to transportation will be accepted.

CAJAL assumes the transportation costs incurred for the return due to manufacturing defects of the product.

If you want to make a return, please notify us by email at info@cajalcajal.com and we will contact you to provide you with the instructions to follow. Please make sure you have the original packaging. Transportation costs will be borne by the customer unless exceptions are duly authorized by CAJAL.

Returns of custom-made products to customer specifications will not be accepted.

Shipping Costs

Unless otherwise indicated, shipping costs will be borne by the user, and the price of such costs will amount to three euros and ninety cents (€3.90) in Spain (excluding Ceuta, Melilla, and the Canary Islands). In any case, if the user purchases products on this website for a value exceeding one hundred euros (€300), shipping costs will be borne by CAJAL.

Shipping costs to Ceuta, Melilla, and the Canary Islands, as well as to other countries, will be subject to special rates, which will be communicated to the user when making the purchase or in the Shipping: delivery times and costs section.

Right of Withdrawal

The User has the right to withdraw from the purchase made through the website www.cajalcajal.com, being able to return the product, in case of dissatisfaction, within a maximum period of fourteen (15) calendar days from receiving the product.

The refund will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been communicated effectively and unequivocally, provided that the goods or products subject to withdrawal have been received previously and are in perfect condition, without signs of use.

The right of withdrawal will be exercised by sending CAJAL an email at info@cajalcajal.com expressing the intention to exercise such right. Upon receipt of the communication, CAJAL will inform the customer of the steps and measures to be taken to exercise the right of withdrawal.

Exclusion Right

CAJAL reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with the Terms of Use of the portal.

CAJAL will pursue the breach of the Terms of Use of the portal, as well as any misuse of its portal, exercising all civil and criminal actions that may correspond to it under the law.

Modifications and Links

CAJAL reserves the right to make, without prior notice, the modifications it deems appropriate to its website, being able to change, delete, or add both the contents and services provided, as well as the way in which they are presented or located, as well as the General Contracting Conditions determined here.

CAJAL is not responsible for the misuse that may be made of the contents of its website, which is the sole responsibility of the person accessing or using them.

In the event that links or hyperlinks to other Internet sites are available on www.cajalcajal.com, CAJAL, as the creator of the website, will not exercise any control over such sites and contents. In no case will CAJAL, as the creator of the website, assume any responsibility for the contents of any link belonging to a website outside its own, nor will it guarantee the technical availability, quality, reliability, accuracy, scope, truthfulness, validity, and constitutionality of any material or information contained in any of those hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger, or participation with the connected entities.

Applicable Law and Competent Jurisdiction

The conditions of use of the Website contained in this Legal Notice, as well as the relations between the user and CAJAL, will be governed and interpreted in accordance with Spanish law. For the resolution of any conflict that may arise, the user and CAJAL expressly submit to the jurisdiction and competence of the courts and tribunals of the city of Barcelona, expressly waiving any other jurisdiction that may correspond to them.